Return & Refund Policy

We want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To qualify for a return, the item must be in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. A receipt or other proof of purchase may also be required.

To request a return, please contact our customer support team at dunihueazima5@outlook.com.

Once your return request has been reviewed and approved, we will provide you with return instructions and, where applicable, a return shipping label. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

For any questions regarding returns or refunds, you can always reach us at dunihueazima5@outlook.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.

We may request photos or other information to help us review the issue. Once confirmed, we will work with you to provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Personal care or hygiene products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards

Items marked as final sale or certain promotional products may also be non-returnable.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size, color, or product, the quickest option is to return the original item and place a new order once your return has been approved.

This helps ensure that your preferred replacement item is still available.

European Union 14-Day Cooling-Off Period

If your order is being delivered to a country within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned items must still be:

• Unworn and unused
• In their original condition
• With original tags attached
• In the original packaging
• Accompanied by proof of purchase

This right is subject to applicable consumer protection laws and any legally permitted exceptions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

dunihueazima5@outlook.com