Refund & Return Policy

At Haamei, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed

  • Be in its original condition

  • Have all original tags and packaging attached

  • Be accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

Before returning any item, please contact our customer service team at:

Email: servicehaamei@outlook.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item, if it is damaged, defective, or incorrect

Please do not send any item back without contacting us first. Our customer service team will provide you with the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide clear photos showing the issue. Once the problem has been verified, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

4. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without original tags or packaging

  • Personalized or customized items

  • Final-sale or clearance items marked as non-returnable

  • Gift cards, where applicable

Any legal rights you may have under applicable consumer protection laws remain unaffected.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to an error on our part, customers may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. Haamei is not responsible for return packages that are lost in transit before reaching the designated return location.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Exchanges

If you need a different size, color, or style, please contact us at servicehaamei@outlook.com.

Exchange availability depends on current stock. In some cases, you may be asked to return the original item and place a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process your cancellation request. However, once an order has entered processing or has already been shipped, cancellation may no longer be possible.

9. Late or Missing Refunds

If you have received confirmation that a refund has been issued but have not yet received it, please first check with your bank, credit card provider, or payment service.

Processing times can vary between financial institutions.

If the refund still cannot be located after the normal processing period, please contact us at servicehaamei@outlook.com.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer service team:

Website: haamei.com
Customer Service Email: servicehaamei@outlook.com

Haamei Customer Service Team