Shipping & Handling

At Haamei, we are committed to providing a reliable and convenient shipping experience. This Shipping & Handling Policy explains how orders placed through haamei.com are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed. During periods of high order volume, holidays, promotions, or other exceptional circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with the available tracking information.

2. Shipping Methods

Available shipping methods may vary depending on your delivery address, order contents, and the shipping services available in your region.

The applicable shipping options and charges, if any, will be displayed during checkout before you complete your purchase.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, carrier, customs processing, weather conditions, and other circumstances outside our reasonable control.

Any delivery estimate provided is for reference only and does not constitute a guaranteed delivery date.

4. Shipping Costs

Shipping charges, where applicable, are calculated or displayed at checkout based on the destination and available shipping method.

Customers will be able to review any applicable shipping costs before completing payment.

5. Order Tracking

After your order has been dispatched, tracking information will be provided where available.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not been updated for several days, please contact us at servicehaamei@outlook.com.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City and postal code

  • Country or region

  • Contact telephone number

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that the shipping address can be changed once the order has been processed or shipped.

7. Delayed Deliveries

Delivery delays may occasionally occur due to circumstances such as carrier disruptions, severe weather, customs inspections, public holidays, or other events beyond our reasonable control.

If your order appears to be significantly delayed, please contact our customer service team and provide your order number and tracking number.

8. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country or region.

Where such charges are not collected at checkout, they may be the responsibility of the recipient, subject to applicable laws and regulations.

9. Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost during delivery, please contact us at servicehaamei@outlook.com as soon as possible.

Please provide your order number, tracking information, and photographs where applicable so that we can review the issue and assist you.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Website: haamei.com
Customer Service Email: servicehaamei@outlook.com

Haamei Customer Service Team